Customer Support Agent

Posted 3 days agoViewed

BrazilContractIGaming, Social Casino

Company:B2spin

Location:Brazil

Languages:English

Seniority level:Middle, 2+ years

Experience:2+ years

Skills:

DocumentationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingQuality AssuranceEnglish communicationAdaptabilityProblem-solving skillsTeamworkResearchFluency in EnglishEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningClient relationship managementStrong communication skillsProcess improvementTechnical supportCRM

Requirements:

Minimum 2+ years in customer service within iGaming or social casino industry Experience handling escalations and mentoring junior agents Bachelor’s degree preferred, or at least 2 years of college education Proficient in Zendesk and general IT systems Strong communication and presentation skills in English High emotional intelligence Exceptional multitasking, prioritization, and time-management skills Self-provided laptop/PC (Intel i5 4th Gen or higher, Windows 10+) Minimum 8 GB RAM Minimum 1 GB available HDD space Reliable Ethernet connection (10 Mbps upload/download) USB noise-canceling headset and webcam

Responsibilities:

Deliver outstanding service across multiple channels Investigate and resolve customer complaints Manage complex customer issues and guide junior agents Recommend relevant products or services Enhance customer satisfaction and promote brand loyalty Maintain accurate logs of customer interactions Meet or exceed team KPIs and SLAs Contribute ideas to enhance customer support operations