Design, implement, and enforce internal processes to reduce burnout and increase productivity. Manage and enforce local/global shift coverage for 24/7 operations. Conduct weekly 1:1 meetings with analysts for feedback and career development. Contribute to analyst training programs in areas like Forensics, IR, Malware Analysis, Detection Engineering, Threat Hunting, and Automation. Work with Product organizations to prioritize new capabilities. Maintain accountability for routine quality assurance. Engage with Support organization for streamlined partner/customer request workflows. Strengthen processes and relationships with Tactical Response, Threat Hunting, and Detection Engineering teams. Provide one level of technical leadership for SOC analysts. Ensure team members understand Huntress' mission and their role. Provide key input and guidance to company stakeholders. Develop, track, and report on Objectives and Key Results. Help operationalize new technologies and services. Participate in public speaking engagements.