Business & Revenue Operations Specialist

Bachelor's degree in Business, Economics, Engineering, or a related field. 5+ years of experience in consulting operations, business operations, or delivery excellence. Familiarity with fixed-price, time-and-materials, and retainer-based consulting models. Strong analytical skills with fluency in Excel/Sheets and CRM systems (HubSpot, Salesforce, etc.). Proven experience managing utilization, capacity, and project performance metrics. Demonstrated success improving GTM efficiency, forecasting accuracy, or financial performance. Exceptional cross-functional communication and stakeholder-management skills. Comfortable working in a fast-paced, collaborative startup environment. Willingness to travel occasionally.

Design and support repeatable methodologies for customer engagement setup, budgeting, scheduling, and closeout. Oversee resource planning tools and processes. Perform capacity modeling against active engagements and pipeline opportunities. Manage analytics for organizational KPIs. Maintain CRM opportunity hygiene and ensure timely updates. Support the GTM organization with proposals, contract development, and risk reviews. Provide executive-level reporting on growth performance, forecasting, and variance-to-plan. Partner with Marketing and Product to analyze customer acquisition efficiency and retention drivers. Build dashboards and analytics that track revenue, margin, utilization, backlog, and CSAT. Partner with Finance on revenue recognition, pricing models, and deal structuring. Support annual planning and P&L forecasting.