- Serve as a key resource for client-specific Research customer teams, acting as the primary point of contact for participant-related operations.
- Support bespoke client projects by managing participant acquisition, onboarding, verification, and activation processes to meet deliverables.
- Partner with the Head of Human Data Operations to address gaps in participant supply, ensuring alignment with customer requirements and quality standards.
- Develop detailed project plans, workflows, and enablement materials to support efficient delivery.
- Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands.
- Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.
- Monitor participant engagement and quality metrics, using insights to drive improvements.
- Contribute to upskilling programmes and certification processes for participants involved in complex Research tasks.
- Collaborate with product managers to transform manual processes into scalable, technology-driven solutions.
- Develop playbooks and documentation that turn reactive customer requests into repeatable operational capabilities.
Project ManagementData AnalysisStakeholder management+2 more