Careers at Tide

Careers at Tide is a company focused on providing opportunities in various fields, including technology and business onboarding. They are currently hiring for multiple junior positions, emphasizing entry-level roles in mobile engineering, Java backend development, and business operations.

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🔥 Talent Partner

Posted 2024-11-21

📍 UK, India, Germany

🧭 Full-Time

🔍 Finance and banking

3+ years of hands-on experience in talent acquisition, preferably in-house.
Proven track record of hiring non-technical and product talent.
Experience working in high-growth scale-up environments.
Strong business acumen and understanding of the technology talent landscape.
Experience sourcing and engaging passive talent through various channels.
Ability to build sustainable recruitment pipelines for forecasting.
Proven ability to meet hiring targets while maintaining quality.
Passion for candidate experience and exceptional service.
Strong stakeholder management and prioritization skills.
Data-driven approach with the ability to analyze and provide insights.
Resilience and tenacity in challenging situations.

Manage the full-cycle recruitment process for non-technology & product roles.
Develop and execute sourcing strategies to identify, attract & nurture top talent.
Conduct interviews and assessments to identify candidate strengths and advise hiring managers.
Maintain data accuracy in the Applicant Tracking System throughout the recruitment process.
Analyze pipeline data to generate insights and improve hiring strategies.
Build strong relationships with stakeholders to foster collaboration.

LeadershipBusiness DevelopmentData AnalysisBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21

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🔥 Senior Operations Analyst, Payments Services

Posted 2024-11-21

📍 UK, India, Germany

🔍 Finance and banking services

At least one year in an operational or at least two years in a customer service role.
Proactive, resilient, and detail-oriented with a passion for process improvement.
Organised and able to manage multiple tasks simultaneously in a collaborative environment.
Analytical skills with knowledge of business analytical tools like Excel, SQL, and Looker.
Ability to handle ambiguity and thrive in a complex technical industry.
Strong communication skills to liaise with technical teams and business audiences.

Updating and optimising scalable processes that are clearly defined and documented.
Analysing operational performance and defining appropriate monitoring metrics.
Owning and delivering projects, including cross-functional initiatives.
Acting as a point of contact for the member support team.
Monitoring and reporting on the performance of existing processes.
Managing escalations related to product performance.
Supporting Product Managers with cross-functional technical projects.

SQLProduct ManagementProduct OperationsCollaborationCustomer service

Posted 2024-11-21

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🔥 Senior Engineers, Backend

Posted 2024-11-21

📍 UK, India, Germany

🔍 Fintech

Have some experience building server-side applications.
Sound knowledge of a backend framework, such as Spring/Spring Boot for microservices.
Experience in engineering scalable solutions in cloud-native environments.
Understanding of CI/CD and practical Agile concepts.
Demonstrate a mindset of delivering secure, well-tested, and well-documented software.

Contribute to our event-driven Microservice Architecture (currently 200+ services owned by 40+ teams).
Define and maintain the services your team owns, from design to global scaling.
Use Java 17, Spring Boot, and JOOQ for building services.
Expose and consume RESTful APIs, treating them as products.
Use SNS, SQS, and Kafka for event handling.
Utilize PostgreSQL via Aurora for data storage.
Deploy services to Production as needed, utilizing CI/CD pipelines with GitHub.
Experience modern GitOps using ArgoCD and Docker.
Monitor services with DataDog.
Collaborate with Product Owners on user needs and requirements.

AWSDockerPostgreSQLAgileJUNITKafkaKubernetesSpringSpring BootCI/CDRESTful APIsTerraformMicroservices

Posted 2024-11-21

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🔥 Senior Engineer, Flutter

Posted 2024-11-21

📍 UK, India, Germany

🔍 Finance

Working experience with Flutter as a Software Engineer.
Experience with popular Flutter libraries and tools.
Passion for building products in small, autonomous, agile teams.
Experience in writing testable code and automation tests.
Background in building high-performance user interfaces and mobile apps.

Design, create, and run the product catalog in business areas such as Payments Service and Business Service.
Solve interesting problems on the exciting roadmap of new and existing products.
Collaborate with product owners, UI/UX designers, and other engineers to translate requirements into engineered solutions.
Participate in the Flutter Community of Practices and contribute to process improvements.

AgileFlutterFirebaseCI/CD

Posted 2024-11-21

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🔥 Head of Sales (Member Success)

Posted 2024-11-21

📍 UK, India, Germany, Bulgaria, Serbia, Romania, Ukraine

🧭 Full-Time

🔍 Fintech

Proven track record in leading and managing high-performing sales teams in a telesales environment.
Strong sales leadership skills with a passion for coaching and developing talent.
In-depth understanding of sales methodologies and best practices.
Excellent communication and interpersonal skills.
Strong analytical skills and ability to leverage data to drive performance.
Experience in the fintech or financial services industry is preferred.
A deep understanding of the small business market and its challenges.
Extensive experience in managing the success of multiple product areas.
Demonstrated ability to consistently meet and exceed financial targets.
Proven expertise in optimizing the performance of a large, diverse sales team.

Build, develop, and motivate a high-performing sales team to achieve and exceed revenue targets.
Develop and execute effective sales strategies aligned with Tide's overall business objectives.
Set clear performance metrics, track team performance, and implement strategies to improve conversion rates and sales productivity.
Provide ongoing coaching and training to the sales team to enhance their product knowledge and sales skills.
Foster a strong customer-centric culture within the team, ensuring members receive exceptional service and support.
Leverage data and analytics to identify trends, optimise sales processes, and inform decision-making.
Work closely with cross-functional teams to ensure alignment and achieve shared goals.
Oversee day-to-day operations of a dynamic sales team of 60+ members.
Lead initiatives focused on maximizing revenue growth and profitability.
Drive recruitment, onboarding, and professional development programs for the sales team.
Implement strategies to manage and promote a wide range of products.

LeadershipData AnalysisOperations ManagementStrategyData analysisAnalytical SkillsCollaborationCoaching

Posted 2024-11-21

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🔥 Senior Recruiter

Posted 2024-11-21

📍 Bulgaria

🧭 Full-Time

🔍 Finance

4–7 years of hands-on experience in talent acquisition.
A proven track record of hiring top-tier Marketing, Sales, and Operations talent.
Experience working in high-growth, scale-up environments.
Strong business acumen with a deep understanding of the commercial talent landscape.
Expertise in sourcing and engaging passive talent through multiple channels, such as LinkedIn, professional groups, and events.
The ability to build and sustain robust recruitment pipelines, enabling accurate hiring forecasts.
A demonstrated ability to consistently meet hiring targets while maintaining high-quality standards.
A passion for creating exceptional candidate experiences and delivering outstanding service throughout the recruitment process.
Strong stakeholder management and prioritisation skills, with the ability to navigate challenging situations and guide hiring managers toward the best decisions for Tide.
A data-driven mindset, with the ability to analyse recruitment metrics and provide actionable insights to inform hiring strategies.
Resilience, tenacity, and a never-give-up attitude when facing challenges or adversity.
German language knowledge is a strong plus.

Manage the full-cycle recruitment process for Marketing and Operations roles, ensuring a seamless candidate experience.
Develop and implement sourcing strategies to identify, attract, and nurture top talent across various channels.
Conduct interviews and assessments to evaluate candidates’ strengths and development areas, mitigate bias, and provide expert guidance to hiring managers on hiring decisions.
Ensure data accuracy and integrity in the Applicant Tracking System (ATS) throughout the recruitment lifecycle.
Analyse pipeline data, uncover trends, and generate actionable insights to refine sourcing strategies and influence hiring decisions.
Build and maintain strong stakeholder relationships, effectively managing expectations and fostering collaboration, even in ambiguous or fast-changing scenarios.

Posted 2024-11-21

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🔥 Operations Manager (KYC)

Posted 2024-11-19

📍 UK, Germany

🔍 Finance

Fluent in English; proficiency in German is advantageous.
Minimum of 3 years’ experience in roles such as Management Consultant, Analyst, or Operations Manager.
Strong data handling skills with business analytics experience using Excel and SQL.
Logical thinking with a focus on data-driven decision-making.
Ability to adapt and function in various roles simultaneously.
Proactive and resilient in problem discovery and resolution.
Customer-focused and adept at teamwork.
Comfortable working in complex and ambiguous environments.
Prior analytical experience from consulting, banking, or professional services is a plus.

Scaling and optimising operations for KYC onboarding and screening teams in the UK and Germany.
Monitoring performance of acquisition funnels through KPIs.
Creating dashboards to analyze operational performance and identifying improvement areas.
Collaborating with teams to solve problems effectively.
Acting as a link between KYC operational and product teams to mitigate risks.
Managing vendor relations during incidents.
Building and advocating for scalable processes.
Delivering non-technical projects while coordinating with product and marketing teams.
Using Excel and visualisation tools for data insights.

LeadershipProject ManagementSQLBusiness AnalysisData AnalysisProject CoordinationProduct OperationsCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communication

Posted 2024-11-19

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🔥 External Events Manager

Posted 2024-11-19

📍 India

🧭 Full-Time

🔍 Finance and fintech

Excellent spoken and written English skills.
Ability to navigate the financial and fintech ecosystem to scout event opportunities.
Confidence in securing and converting speaking opportunities for leadership.
Strong pitching skills with a passion for problem-solving.
Organizational skills and attention to detail.
Experience in the events space and the finance industry.
Some experience working in startups.

Help build and execute events in India as part of Tide’s integrated global strategies.
Own major flagship and third-party events for Tideans in India.
Coordinate and manage logistics for large in-person, online, and flagship events.
Scout and secure event opportunities for senior Tide leaders.
Manage event-related relationships with industry and government bodies.
Support speaking efforts of senior Tideans with necessary materials.
Collaborate on messaging and ensure content aligns with Tide’s strategy.

LeadershipProject ManagementBusiness DevelopmentProduct ManagementProject CoordinationCross-functional Team LeadershipBusiness developmentGoCommunication SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-19

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🔥 Social Media Associate

Posted 2024-11-16

📍 Bulgaria

🧭 Full-Time

🔍 Financial services

Excellent spoken and written English skills
Good understanding of content creation and community management principles
Strong communication skills to explain complex information simply
Experience with handling queries via at least one social media platform for a minimum of 1 year
Problem-solving mindset and strong organizational skills
Understanding of financial services terminology
Experience mentoring team members and assisting with back office tasks
Comfortable using industry tools like Kustomer, GSuite, and Jira
Experience working in start-ups or scale-ups
Experience working with Agile practices

Providing the best customer experience when handling member queries and feedback on social media and review channels
Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains
Helping to cultivate and maintain a unique and customer-centric culture
Investigating complex issues and engaging with PR, marketing and content teams
Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members
Working on shifts

AgileJiraContent creationCustomer service

Posted 2024-11-16

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🔥 Complaints Associate with German

Posted 2024-11-16

📍 UK, India, Germany

🧭 Full-Time

🔍 Finance

Excellent spoken and written German and English skills.
Ability to use industry tools like GSuite, Slack, and Jira.
Organized with multitasking capabilities.
Calm under pressure and capable of handling difficult situations.
Passion for problem-solving with good attention to detail.
Experience in customer service within the finance industry.
Strong analytical skills and ability for root cause analysis.
Ability to build cross-business relationships for complaints data and solution implementation.

Take ownership of complaints from start to finish, ensuring accurate logging.
Investigate complaints and identify root causes.
Communicate with complainants through email or phone for timely resolutions.
Work with relevant departments to identify systemic issues and develop preventive solutions.
Maintain high-quality standards and compliance within regulatory time frames.

JiraAnalytical SkillsProblem SolvingCustomer serviceAttention to detail

Posted 2024-11-16

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Careers at Tide

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