- Serve as the primary point of contact across multiple customer stakeholders and initiatives.
- Build trusted relationships across business-line, operational, clinical, and executive stakeholders.
- Map key stakeholders and influence networks to identify decision-makers, champions, and potential blockers.
- Leverage healthcare systems knowledge to serve as a trusted advisor for operational and patient-care outcomes.
- Work cross-functionally with Sales, Flywheel, and Deployment teams to align internal efforts.
- Identify and drive opportunities for account growth, including renewals, expansions, and new use cases.
- Maintain a regular onsite presence at customer locations (MN, AZ, FL) to strengthen relationships.
Project ManagementAccount ManagementStakeholder management