Head of Account Management

8+ years of experience in account management, customer success, or sales focused on B2B SaaS retention Proven track record of delivering or exceeding revenue retention targets Experience in the Salesforce ecosystem or related enterprise software is highly desirable Demonstrated ability to build, lead, and scale a high-performing team Prior experience managing account managers or renewal specialists Exceptional communication and negotiation skills to engage C-level stakeholders Adept at consultative sales techniques Data-driven decision maker with sharp analytical skills Proficient in leveraging CRM systems (e.g., Salesforce) and customer success tools Experience with forecasting and pipeline management for renewals Deep understanding of the customer lifecycle and churn prevention strategies B2B SaaS experience required, preferably in enterprise software or cloud services

Develop and implement customer retention strategy Manage end-to-end renewals process Manage day-to-day operations of the retention team Oversee renewals pipeline and forecasting Monitor customer health and identify at-risk accounts Collaborate with Product, Marketing, and Sales Design and execute retention initiatives Negotiate renewal contracts Track and analyze key retention metrics