Remote Virtual Assistant: Customer Service Representative (CSR)

Minimum 2 years of experience as a Customer Service Representative (CSR) or Call Center Agent handling technical support via phone, chat, and email. Preferred experience or strong knowledge supporting Subscription-Based IoT devices, Telecommunications, or complex technical products (e.g., GPS Trackers, Smart Home, Cellular Services). Native-Level / Fluent English (written and verbal). Ability to maintain a clear, neutral accent and confidently manage professional customer calls. Ability to commit to full-time Night Shift hours: Monday to Friday, 10:00 AM – 7:00 PM EST. System Requirements: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent processor, 8 GB RAM (minimum 4 GB for backup device), 112 GB storage, 20 Mbps internet speed (10 Mbps for backup). Noise-cancelling Headset required.

Handle high-volume inbound/outbound calls and real-time chat for device troubleshooting, account issues, and general inquiries. Diagnose and resolve issues related to GPS device connectivity, activation, geo-fencing, and IoT application errors. Process new subscriptions, cancellations, billing disputes, and account updates. Utilize tools like ChatGPT and Google Translator for efficient and accurate resolutions.