Customer Service Representative
Company:Sourcefit
Location:Philippines
Languages:English
Seniority level:Entry
Skills:
Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationVerbal communicationTroubleshootingCRM
Requirements:
Experience with Zendesk preferred Strong communication skills, written and verbal Ability to manage multiple tasks efficiently Proactive problem-solving skills Customer-first mindset Ability to learn and stay updated on product features
Responsibilities:
Manage Zendesk ticket queue Respond to customer and internal workforce inquiries Address customer inquiries via email and chat Handle phone shifts for direct customer assistance Stay updated on product enhancements and troubleshooting Promote effective communication within the team
