Senior Manager, Customer Success

4-6 years of experience in pharmaceutical or life sciences account management and strategy development Digital marketing agency or consultancy experience Proven experience managing $2M in Annual Recurring Revenue (ARR) Ability to individually handle a $800k renewal for any one account Strong understanding of accounts' current standing in the marketplace as well as their competitors Proven experience as a strategic partner with the ability to map customer's strategies to product capabilities Familiar working with the product organization to influence the future roadmap with product features and key requirements Managed a team of Associates and / or Managers Can manage a system of business processes – ensuring compliance and continual improvement of such processes Bachelor's Degree, or equivalent experience

Drive client ROI with innovative strategies Manage all client relationships Understand client business, industry, and competitors Identify opportunities to bring value to client businesses Develop proactive and strategic account plans Articulate client strategy to internal organizations to influence product roadmap Manage tight deadlines and exceed client expectations with attention to detail Handle large scope execution and support for client budgets Manage a team of Associates and/or Managers Manage a system of business processes, ensuring compliance and continual improvement