Assist with outreach, engagement, and continuous support for members. Develop and coordinate community resources. Assess risk, perform crisis interventions, and ensure safety through tailored safety plans. Collaborate with members to assess care options and develop service plans. Educate members about mental and physical health, abuse prevention, medication, and available resources. Serve as an advocate between members, families, and providers. Assist in scheduling appointments and follow-ups. Maintain accurate and up-to-date records of all case management activities.