Support Engineer
114382 - 163404 AUD per year
Company:AssemblyAI
Location:Australia, ACT
Languages:English
Seniority level:Entry, 1 year+
Experience:1 year+
Skills:
Software DevelopmentAPI testingREST APIDocumentationCommunication SkillsProblem SolvingCustomer serviceTroubleshootingClient relationship managementCross-functional collaborationTechnical supportCustomer support
Requirements:
1 year+ of experience in a similar support role Prior customer or client-facing experience, ideally in a high-growth startup environment Experience working in a technical role, like technical support, solutions architect, software developer, QA testing, etc. Ability to understand and translate technical language across both clients & engineering teams Experience working with REST APIs Demonstrate and explain API knowledge Ability to hear a use case and creatively apply API functionality to solve it
Responsibilities:
Be the first line of support for AssemblyAI's customers. Work directly with new and current customers to ensure smooth integration and provide updates. Answer technical questions about the product via live chat, Slack, and email. Serve as the liaison between customers and engineering teams for bug reports and feature requests. Update and improve official documentation, contribute to SDKs, and build third-party integrations.
