Support Engineer
114382 - 163404 AUD per year
Company:AssemblyAI
Location:Australia, ACT
Languages:English
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
Software DevelopmentAPI testingREST APICommunication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingClient relationship managementCross-functional collaborationTechnical supportCustomer support
Requirements:
1+ year of experience in a similar support role. Prior customer or client-facing experience. Experience working in a technical role (e.g., technical support, solutions architect, software developer, QA testing). Ability to understand and translate technical language. Experience working with REST APIs. Demonstrate and explain API knowledge. Ability to creatively apply API functionality to solve use cases.
Responsibilities:
Be the first line of support for AssemblyAI's customers. Serve as the product expert, answering technical questions. Wear multiple hats, acting as technical support, solutions advisor, or technical account manager. Liaise between customers and engineering teams for bug reports and feature requests. Manage and contribute to technical resources, including documentation and SDKs.
