Strategic Customer Success Manager

5+ years of proven experience in customer success or account management, preferably in a SaaS or technology-based company serving enterprise clients Strong empathy for customers and passion for revenue and growth Demonstrable ability to drive continuous value of our product(s) Excellent communication and interpersonal skills Experience in working with complex, multi-divisional, multi-geographical customers Exceptional organizational and multitasking skills Proficient in Customer Success Software tools and platforms, such as Gainsight, Salesforce, etc. Strong analytical and problem-solving skills with a solution-oriented mindset Bachelor's degree in Business Administration, Marketing, Communications, or related field

Develop and maintain strong relationships with key stakeholders within client organizations Act as the lead point of contact for all strategic client matters Plan and conduct regular check-in meetings to ensure client satisfaction and retention Work collaboratively with sales, marketing, and product teams to streamline service delivery Develop a deep understanding of our products and services to facilitate training sessions for clients Monitor and analyze clients’ usage of our product and generate insights Identify opportunities for growth within existing accounts Handle and resolve customer requests and issues promptly and effectively Prepare and deliver quarterly and annual reviews to clients Advocate customer needs/issues cross-departmentally