Senior Solutions Architect | USA PST | Remote

5+ years of experience working on deployment teams, using project management techniques. Direct experience with observability (o11y). Understanding of best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). Proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers. Excellent communication skills to communicate with customers, partners, and internal members. Kubernetes experience (kubectl, Helm, Tanka preferred). Experience with Cloud Platforms - AWS, GCP, Azure. Located in PST.

Act as a trusted technical partner to customers. Guide customers through onboarding, implementation, and expansion. Offer white-glove support, best practices, and proven strategies. Translate complex business and technological requirements into solution designs. Design solutions including data visualization, workflow recommendations, migrations, and enterprise scale architecture. Lead functional workshops with customers, document requirements, and design appropriate solutions. Advocate for adherence to standards and best practices. Stay current on Grafana Labs, observability, and related technologies. Serve as a key resource for Sales, Product Management, Engineering, Support, and Professional Services teams.