Over 6 years of hands-on experience in pre-sales and/or post-sales customer-facing technical roles. Proven track record of supporting large enterprises (20,000+ employees). Experience scaling operations across presales organizations. Experience crafting cutting-edge technical solutions. Demonstrated expertise in delivering proof-of-concepts. Experience with enterprise systems like ITSMs, ERPs, HCMs, and CRMs. Highly skilled in utilizing REST APIs and reading documentation. Proficient in programming languages such as Python, Java, Javascript, Powershell, or Bash. Familiarity with Linux and Windows environments and command-line tools. Exemplary presentation and communication skills. Ability to lead and drive large-scale cross-functional projects. Effective communication of technical insights to diverse audiences. Enthusiasm for understanding customer use cases, identifying gaps, and resolving issues. Comfortable communicating with technical professionals and senior leadership.