KYC Operations Team Lead

Minimum of 2 years of direct people management experience leading a KYC, Customer Onboarding, or Compliance Operations team Participated in the implementation of a regulatory process of KYC A successful track record of solving problems through innovative solutions Proven ability to communicate strategies and processes to leadership, stakeholders, and team members Demonstrated KYC knowledge to follow through on compliance and regulatory requirements A track history of successful implementations through a growth mindset Solid track record of implementing KYC process improvements

Evaluate and measure cross-functional KYC processes Find efficient solutions for continuous improvement Ensure Customer Onboarding Agents are fully prepared and engaged Act as a liaison between Customer Support and Compliance teams Ensure world-class onboarding processes and experiences Lead KYC Specialists to achieve team goals Set and meet SLAs for the Customer Onboarding team in Mexico, Argentina, Brazil and Colombia Find onboarding improvement opportunities in collaboration with other teams Analyze and identify trends in user requests and queries Ensure that all compliance and regulatory requirements are met during the onboarding process