KYC Specialist (Trilingual)
Company:Bitso
Location:Mexico, Argentina, Brazil
Languages:English, Portuguese, Spanish
Skills:
Analytical SkillsAttention to detailMultitaskingComplianceCritical thinkingAccount ManagementResearchFluency in EnglishRisk ManagementCustomer support
Requirements:
Proven English, Portuguese and Spanish fluency. Currently living in Mexico, Argentina or Brazil. Experience in customer support or account executive roles. Meticulous attention to detail and strong multitasking abilities. Proficient in identifying Anti-Money Laundering (AML) risks and applying KYC policy concepts. Robust analytical and critical thinking skills for assessing clients' documents. Basic understanding of legal procedures, contracts, and business structures relevant to KYC due diligence. Customer-centric approach while conducting due diligence investigations.
Responsibilities:
Conduct onboarding and ongoing customer due diligence processes. Review and validate user documentation. Ensure validation of onboarding documentation follows compliance and fraud policies. Effectively resolve customer issues raised through support tickets. Assess various elements of the KYC Profile. Identify and promptly escalate risk components, such as AML and Fraud concerns. Collaborate closely with Product owners to drive improvements in the onboarding process.
