Senior Renewals Account Manager

3+ years in SaaS renewals or post-sale roles with ownership of gross retention (GR) and net dollar retention (NDR) outcomes. Strong commercial instincts and hands-on negotiation experience. Excellent written and verbal communication skills. Experience managing a high-volume renewal pipeline with accuracy and consistency. Strong cross-functional instincts across Sales, CS, Marketing, Finance, and Deal Desk. A data-driven mindset with the ability to forecast and identify patterns. Curiosity about customer behavior and the initiative to act on insights. Comfort operating with autonomy in a remote-first environment. Experience working with or supporting UX Research, Product Design, or Product teams (Nice to have). Experience improving renewal workflows or playbooks (Nice to have). Experience with Salesforce CPQ or similar quoting tools (Nice to have). Salesforce CRM and/ or Outreach experience (Nice to have). Experience in a fast-paced or startup environment (Nice to have).

Own the full renewal lifecycle: outreach → discovery → negotiation → quoting → signature. Manage ~50+ renewals per quarter with accuracy and clear communication. Maintain reliable forecasting for the current and next quarter. Ensure alignment with pricing guardrails, discounting policies, and approval workflows. Demonstrate high attention to detail in pricing, quoting, and commercial documentation. Serve as the primary point of contact for renewal and commercial discussions. Conduct proactive outreach 90–180 days before renewal. Manage objections, negotiate terms, and ensure a smooth, professional renewal experience. Directly own commercial conversations for your renewal base, partnering with AEs and CSMs when needed for additional customer context or risk insights. Partner with AEs on qualifying expansion opportunities and structuring multi-year or multi-product deals. Partner with Marketing on targeted communications and renewal readiness campaigns. Surface trends—risk indicators, expansion themes, segment insights—to GTM leaders. Identify low-effort add-ons, term extensions, and expansion signals. Maintain impeccable Salesforce hygiene; leverage dashboards to manage pipeline, prioritization, and risk. Contribute to scalable renewal workflows, templates, and playbooks.