Sr. Business Technology Support Specialist I (Atlassian Administrator)

College degree in a technical program (Computer Science, Information Systems, or other STEM field) 5 years experience working with people in an Atlassian Admin role Strong spoken and written language skills A passion for learning and doing new things in a fast-paced environment An affinity for working with all things electronic Knowledge of Apple products (Macbooks, iphones, etc) (ideal) Project management experience (ideal) Process analysis experience (ideal) Software programming or scripting ability (ideal)

Administer, manage, and enhance JIRA and Confluence instances Develop and manage complex JIRA workflows, fields, dashboards, and reports Collaborate with cross-functional teams to design and implement solutions Provide training and support to JIRA and Confluence users Integrate JIRA projects with other tools and software Maintain system security, stability, and access controls Perform upgrades, migrations, and plugin installations Analyze and improve performance metrics Document configurations, procedures, and troubleshooting guidelines Seek opportunities for continuous improvement & process optimization Drive core operations that keep the company secure and productive Champion Samsara’s cultural principles