Customer Success Manager - UK

Technical degree with at least 3+ years of experience in a post-sales, customer-facing role (customer success, field application engineering, customer support, customer experience focused program/project management). Excellent communication and collaboration skills. Strong focus on customer needs and intellectual curiosity about products.

Become a trusted advisor through proactive engagement and guidance. Develop strong understanding of customers' organizations and business practices. Partner with internal teams to ensure customers have access to solutions and expertise. Monitor customer health and proactively identify and mitigate risks. Assist in identifying upsell, cross-sell, and new project opportunities. Understand and track key performance indicators (KPIs) for customer success. Collaborate to develop and refine customer success best practices and playbooks. Leverage tools and automation to optimize the digital customer journey.