Customer Success Manager - UK
Company:Real-Time Innovations
Location:United Kingdom
Languages:English
Seniority level:Manager, 3+ years
Experience:3+ years
Skills:
Project ManagementEmbedded SystemsIoTCustomer SuccessSales experience
Requirements:
- Technical degree with at least 3+ years of experience in a post-sales, customer-facing role (customer success, field application engineering, customer support, customer experience focused program/project management).
- Excellent communication and collaboration skills.
- Strong focus on customer needs and intellectual curiosity about products.
Responsibilities:
- Become a trusted advisor through proactive engagement and guidance.
- Develop strong understanding of customers' organizations and business practices.
- Partner with internal teams to ensure customers have access to solutions and expertise.
- Monitor customer health and proactively identify and mitigate risks.
- Assist in identifying upsell, cross-sell, and new project opportunities.
- Understand and track key performance indicators (KPIs) for customer success.
- Collaborate to develop and refine customer success best practices and playbooks.
- Leverage tools and automation to optimize the digital customer journey.
