Senior Customer Success Manager- UK

7+ years of experience in a technical, customer-facing role. Proven experience leading customer-facing project management and service delivery engagements. Strong ability to coordinate cross-functional teams, set milestones, and ensure execution. Skilled in partnering with Sales to drive customer adoption, expansion, and success. Experienced in working with software engineering teams as primary stakeholders. Strong understanding of cloud-native software development, APIs, and web technologies. Experience managing high-value accounts and delivering a white-glove experience. Ability to drive measurable results and help customers achieve business outcomes. Exceptional interpersonal and communication skills. Openness to occasional travel.

Serve as the primary point of contact for Enterprise customers. Own product adoption for accounts. Guide customers through a tailored, high-touch journey. Oversee service delivery engagements. Translate technical solutions into tangible business value. Develop and maintain customer success plans. Facilitate cross-functional collaboration. Advocate for customer needs within Apollo.