Senior Customer Success Manager- UK
Company:Apollo GraphQL
Location:United Kingdom
Languages:English
Seniority level:Senior, 7+ years
Experience:7+ years
Skills:
GraphQLProject ManagementSoftware DevelopmentAPI testingRESTful APIsCustomer SuccessAccount ManagementCross-functional collaboration
Requirements:
7+ years of experience in a technical, customer-facing role. Proven experience leading customer-facing project management and service delivery engagements. Strong ability to coordinate cross-functional teams. Skilled in partnering with Sales to drive customer adoption, expansion, and success. Experienced in working with software engineering teams. Strong understanding of cloud-native software development, APIs, and web technologies.
Responsibilities:
Serve as the primary point of contact for Enterprise customers. Own product adoption for accounts. Guide customers through a tailored, high-touch journey. Oversee service delivery engagements. Develop and maintain customer success plans.
