Senior Product Operations Manager

5-8+ years in Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related roles. Proven experience building or scaling a product analytics ecosystem. Track record of translating complex data into actionable recommendations. Experience working in SaaS or platform products is strongly preferred. Strong command of SQL. Proficiency with modern BI/analytics tools (Looker preferred). Deep understanding of data modeling, event analytics, KPIs, and instrumentation. Excellent communicator. Highly organized and process-oriented. Strategic thinker.

Conduct analyses to uncover customer behavior and product usage patterns. Deliver insights to inform product prioritization and roadmap decisions. Build frameworks and reporting to connect product outcomes to business outcomes. Develop dashboards and toolkits for self-serve insights. Train stakeholders on data interpretation. Standardize reporting practices across product teams. Own and evolve the product analytics stack (e.g., Looker, Amplitude). Partner with Engineering and Data teams on event tracking and data governance. Build and maintain core product metrics and dashboards.