Solutions Engineering Manager

5+ years in technical roles (engineering, solutions engineering or technical support) 2+ years leading or mentoring technical teams Strong coding ability (TypeScript & Rust preferred) Proven experience improving developer workflows, processes, and automation Excellent communicator with empathy for both engineers and customers Deep understanding of crypto ecosystems (Solana preferred) High agency and comfort operating in a fast-moving, early-stage environment

Lead and grow a Solutions Engineering team supporting integrations, debugging, and automation Establish best practices for technical support, customer onboarding, and developer enablement Define metrics around support efficiency, integration speed, quality and customer satisfaction Partner cross-functionally with Product and Engineering to surface insights, shape roadmap priorities, and close feedback loops Architect automation and tooling (e.g. SDK improvements, self-serve dashboards, AI-powered support flows) Support high-value customers directly on complex or high-urgency integrations Coach and mentor team members on technical depth, communication, and ownership Champion for reliability, simplicity, and performance in everything we ship