Commercial Manager
Company:Clickatell
Location:South Africa
Languages:English
Seniority level:Manager, 8 years
Experience:8 years
Skills:
LeadershipProject ManagementBusiness DevelopmentBusiness IntelligenceData AnalysisProduct ManagementGoogle AnalyticsJiraStrategyBusiness OperationsStrategic ManagementCommunication SkillsCollaborationProblem SolvingNegotiationOrganizational skillsWritten communicationRelationship buildingAccount ManagementTeamworkCross-functional collaborationRelationship managementSales experienceStakeholder managementCRMCustomer Success
Requirements:
Proven experience to create and execute tailored account plans. Proven experience to work cross functionally as part of a solution team. Relevant Degree or 8 years of relevant job experience with similar essential duties. Proven business acumen with experience in Senior Manager stakeholder engagement. A track record for consistently exceeding revenue goals. Industry and shared business challenges along with your knowledge of analytic solutions. Experience and knowledge of messaging and/or payment products and industry. Extensive network of decision makers in the industry. Proficiency in CRM systems and account planning tools. Excellent written and verbal communication skills. Strong Interpersonal skills with the ability to work with multi-dimensional teams. Strong business/commercial acumen or instinct with technical capacity. Problem solving skills, be a logical thinker and analytical abilities. The ability to understand and deliver forecasting principles.
Responsibilities:
Develop and maintain strong, trust-based relationships with existing customers. Drive value to customers by identifying problems and offering creative solutions. Develop in-depth customer portfolios by conducting research. Drive contract renewals and manage account health to ensure high retention rates. Partner closely with Service Delivery and Customer Success teams. Forecast customers revenue on a monthly basis against expected annual budget. Identify and execute opportunities to expand account value through upselling and cross-selling.
