Technical Support Specialist - Remote US
Company:Seamless.AI
Location:US
Languages:English
Seniority level:Junior, 1-3 years
Experience:1-3 years
Skills:
Software DevelopmentAPI testingRESTful APIsSaaSTroubleshootingTechnical supportCRM
Requirements:
1-3 years of technical customer support experience. Experience in SaaS or with a software product. Strong technical troubleshooting skills. Ability to handle complex technical support cases. Quick learner with software expertise. Interest in APIs, CRM integrations, and technical challenges. Excellent verbal and written communication skills. Experience with Salesforce Service Cloud ticketing system highly preferred. CRM experience is a plus.
Responsibilities:
Assist customers remotely via email, calls, and other channels. Resolve issues and provide solutions to customers. Build in-depth knowledge of products and services. Troubleshoot and resolve software issues. Collaborate with product and engineering teams. Partner with account managers and sales teams.
