Technical Support Specialist (US - Remote)
Company:SpotMe
Location:United States
Languages:English
Seniority level:Middle
Skills:
JiraJQLCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceWritten communicationMultitaskingEmpathyTroubleshootingTechnical supportCustomer support
Requirements:
Rapid analytical and logical troubleshooting skills Multitasking mastery Technical curiosity Empathy and clarity in communication Resilience and ownership Cross-team collaboration
Responsibilities:
Investigate complex issues Reproduce scenarios in real time Craft creative workarounds Collaborate closely with Engineering Manage customer conversations across live chat and ticketing Support critical live customer needs during on-call rotation Contribute improvements to documentation, tooling, and workflows Serve as a bridge between customers and Engineering
