Senior Customer Solutions Specialist - United Kingdom
50000 - 60000 GBP per year
Company:Juniper Square
Location:United Kingdom, EST, PST
Languages:English
Seniority level:Senior, 4-6+
Experience:4-6+
Skills:
Project ManagementCommunication SkillsProblem SolvingCustomer serviceRelationship buildingTroubleshootingCross-functional collaboration
Requirements:
Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred). 4-6 + years of professional experience in a relevant setting. Excellent written and verbal communication skills. Demonstrate assertiveness and perseverance when resolving customer requests. Team-first attitude, high level of empathy, and passion for helping others. Strong troubleshooting, problem-solving, and analytical ability. Excellent time management and organizational skills. Strong technical aptitude and a desire to learn and develop new skills.
Responsibilities:
Deliver outstanding technical assistance to customers via phone, email, Zoom and chat. Develop expert-level knowledge of the Juniper Square platform and private markets. Build strong relationships with customers and act as their trusted advisor. Collaborate with Customer Success Managers, Product Managers, and Software Engineers. Guide customers throughout their onboarding journey. Advocate by sharing customer feedback to inform product development. Demonstrate cross-functional understanding of the customer journey. Independently manage high-profile customer escalations. Contribute to a positive and inclusive team culture.
