Senior AI Operations Program & Project Manager (GTM)

Mixed business and technical background. 5+ years of product / program management experience, including at least 2 years of experience working directly with engineering resources. Hands-on proficiency with GenAI fundamentals — prompt engineering (zero-/few-shot, chain-of-thought), RAG pipelines, and multi-agent orchestration. Ability to model LLM operating costs (token burn, model choice, usage forecasts) and keep spend within ROI targets. Experience creating business cases to justify internal tool investments. Fluency in Agile for AI: backlog triage, sprints, rapid A/B experiments, and post-release monitoring. Track record steering cross-functional delivery. Prior experience at a top-tier management consulting firm or Technology Consultants from Deloitte, PWC, Accenture etc. a plus.

Serve as the connective glue between the Revenue organization and Enterprise Systems team for AI builds and deployments. Translate business use cases into technical development requirements and user stories. Establish and maintain processes and policies around AI usage. Partner with business and data teams to identify and maintain high-quality data sources. Own the internal development roadmap for AI agents, applications, and prompts. Collaborate with Revenue Developers to ensure AI tools meet user requirements. Size ongoing consumption costs for agentic use cases. Create business cases to support AI investment priorities. Coordinate AI related vendor evaluations for the GTM team. Provide regular updates to executive sponsors and business leaders.