Manager of Customer Success

Experienced people manager with a track record of developing high-performing teams Skilled in renewal and expansion strategy Passionate about coaching Highly organized and disciplined when it comes to forecasting and CRM hygiene (HubSpot experience preferred) Adept at refining early-stage processes Comfortable in fast-paced, high-volume environments Experienced in SaaS Customer Success, managing teams of similar size, and overseeing renewals and CRM-based forecasting

Lead and manage the daily operations of a Customer Success team of 5–6 CSMs Coach and develop team members on Customer Success fundamentals, renewal mechanics, and account management best practices Oversee renewal and expansion opportunities Manage customer escalations Maintain forecasting accuracy Ensure process adoption across the team Partner cross-functionally with Sales, Product, and Marketing