Customer Success Manager

Posted about 2 months agoViewed
USFull-TimeSaaS, AI/Automation
Company:1mind
Location:US
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
Project ManagementAgileArtificial IntelligenceSalesforceJiraCross-functional Team LeadershipStrategyCustomer SuccessSaaSCRM
Requirements:
  • 6+ years in customer success, project management, or implementation roles, ideally in SaaS or AI/automation
  • Proven track record of managing complex enterprise implementations
  • Experience working with cross-functional teams in technical and non-technical domains
  • Demonstrated ability to adapt, take initiative, and lead new projects from concept to execution
  • Strong project management skills (tools, methodologies, timelines, stakeholder management)
  • Exceptional communication and relationship-building abilities
  • Ability to translate technical concepts into business outcomes
  • Strategic thinker with the ability to advise senior stakeholders on AI adoption
  • Strong analytical skills, with experience building reports and tracking success metrics
  • Advanced knowledge of website marketing, marketing automation platforms (MAP) and customer relationship management (CRM) platforms
  • Experience overseeing enterprise-level B2B customer accounts
  • Experience with AI technologies, automation tools, or conversational AI platforms (preferred)
  • PMP, CSM, or similar project management certification (preferred)
  • Familiarity with tools like: JIRA, Slack, Salesforce, PMP Software, ChatGPT (preferred)
Responsibilities:
  • Lead customers through the full implementation lifecycle of AI superhuman agents
  • Translate customer goals into clear implementation plans, timelines, and success criteria
  • Partner with technical teams to configure solutions and ensure seamless integration
  • Manage multiple customer engagements simultaneously
  • Drive cross-functional alignment between internal teams and external stakeholders
  • Serve as the trusted advisor for customers, helping them design and optimize their AI agent strategy
  • Provide best practices, thought leadership, and ongoing support to maximize ROI
  • Identify opportunities for expansion and long-term customer growth
  • Own strategic renewal conversations
  • Be the voice of the customer internally by surfacing insights, product feedback, and feature requests
  • Partner with support and product teams to resolve issues quickly and effectively
  • Ensure a smooth transition from implementation to steady-state success
About the Company
1mind
View Company Profile
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