Customer Success Manager
Company:1mind
Location:US
Languages:English
Seniority level:Senior, 6+ years
Experience:6+ years
Skills:
Project ManagementAgileArtificial IntelligenceSalesforceJiraCross-functional Team LeadershipStrategyCustomer SuccessSaaSCRM
Requirements:
- 6+ years in customer success, project management, or implementation roles, ideally in SaaS or AI/automation
- Proven track record of managing complex enterprise implementations
- Experience working with cross-functional teams in technical and non-technical domains
- Demonstrated ability to adapt, take initiative, and lead new projects from concept to execution
- Strong project management skills (tools, methodologies, timelines, stakeholder management)
- Exceptional communication and relationship-building abilities
- Ability to translate technical concepts into business outcomes
- Strategic thinker with the ability to advise senior stakeholders on AI adoption
- Strong analytical skills, with experience building reports and tracking success metrics
- Advanced knowledge of website marketing, marketing automation platforms (MAP) and customer relationship management (CRM) platforms
- Experience overseeing enterprise-level B2B customer accounts
- Experience with AI technologies, automation tools, or conversational AI platforms (preferred)
- PMP, CSM, or similar project management certification (preferred)
- Familiarity with tools like: JIRA, Slack, Salesforce, PMP Software, ChatGPT (preferred)
Responsibilities:
- Lead customers through the full implementation lifecycle of AI superhuman agents
- Translate customer goals into clear implementation plans, timelines, and success criteria
- Partner with technical teams to configure solutions and ensure seamless integration
- Manage multiple customer engagements simultaneously
- Drive cross-functional alignment between internal teams and external stakeholders
- Serve as the trusted advisor for customers, helping them design and optimize their AI agent strategy
- Provide best practices, thought leadership, and ongoing support to maximize ROI
- Identify opportunities for expansion and long-term customer growth
- Own strategic renewal conversations
- Be the voice of the customer internally by surfacing insights, product feedback, and feature requests
- Partner with support and product teams to resolve issues quickly and effectively
- Ensure a smooth transition from implementation to steady-state success
