Customer Success Manager

6+ years in customer success, project management, or implementation roles, ideally in SaaS or AI/automation Proven track record of managing complex enterprise implementations Experience working with cross-functional teams in technical and non-technical domains Demonstrated ability to adapt, take initiative, and lead new projects from concept to execution Strong project management skills (tools, methodologies, timelines, stakeholder management) Exceptional communication and relationship-building abilities Ability to translate technical concepts into business outcomes Strategic thinker with the ability to advise senior stakeholders on AI adoption Strong analytical skills, with experience building reports and tracking success metrics Advanced knowledge of website marketing, marketing automation platforms (MAP) and customer relationship management (CRM) platforms Experience overseeing enterprise-level B2B customer accounts Experience with AI technologies, automation tools, or conversational AI platforms (preferred) PMP, CSM, or similar project management certification (preferred) Familiarity with tools like: JIRA, Slack, Salesforce, PMP Software, ChatGPT (preferred)

Lead customers through the full implementation lifecycle of AI superhuman agents Translate customer goals into clear implementation plans, timelines, and success criteria Partner with technical teams to configure solutions and ensure seamless integration Manage multiple customer engagements simultaneously Drive cross-functional alignment between internal teams and external stakeholders Serve as the trusted advisor for customers, helping them design and optimize their AI agent strategy Provide best practices, thought leadership, and ongoing support to maximize ROI Identify opportunities for expansion and long-term customer growth Own strategic renewal conversations Be the voice of the customer internally by surfacing insights, product feedback, and feature requests Partner with support and product teams to resolve issues quickly and effectively Ensure a smooth transition from implementation to steady-state success