Customer Care Representative (Voice and Non-Voice)
Company:Remotely
Location:Philippines
Languages:English
Seniority level:Middle, 2 to 5+ years
Experience:2 to 5+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationExcellent communication skillsAdaptabilityFluency in EnglishEmpathyVerbal communicationTroubleshootingActive listeningStrong communication skillsCRMCustomer support
Requirements:
2 to 5+ years of experience in customer service, contact center support, or similar roles Strong communication skills in English, both verbal and written Ability to handle phone calls, chat conversations, and email tickets efficiently Excellent listening, problem solving, and customer handling skills Experience using CRM systems, help desk platforms, or customer support tools Ability to remain calm and patient in challenging customer interactions Strong attention to detail and accurate documentation skills Adaptability to process changes, new tools, and evolving workflows
Responsibilities:
Respond to customer inquiries through phone, chat, and email professionally Provide accurate product/service information and troubleshoot concerns Process requests, document interactions, and update customer records Escalate complex cases with proper follow-up Meet performance metrics (response time, resolution rate, satisfaction) Maintain up-to-date knowledge of company products, services, policies, and processes Handle customer feedback, complaints, and special requests with empathy Contribute to a positive customer experience
