Senior Community Manager

5+ years of community management experience within the video game industry, ideally on live-service or multiplayer titles. Proven experience working closely with development teams to advocate for player experience and shape design outcomes. Skilled in managing beta or playtest programs and synthesizing both qualitative and quantitative player feedback. Strong ability to craft community health and sentiment reports that inform decision-making across teams. Deep familiarity with Discord, Steam, and modern community engagement tools. Exceptional written and verbal communication skills, with a tone rooted in empathy and clarity. Highly organized, proactive, and comfortable operating in a dynamic, collaborative environment.

Serve as the voice of the Sky community within live operations, delivering timely, actionable insights on sentiment, key issues, and emerging trends to guide development decisions. Develop and execute community engagement programs across Discord, Steam, and other platforms to strengthen player loyalty, foster meaningful connections, and drive long-term engagement. Design and manage structured beta feedback programs, gathering both qualitative and quantitative data to inform development decisions. Collaborate across production, development, and other marketing groups to ensure community perspectives and updates are shared transparently and meaningfully.