Deal Desk Manager

3+ years of relevant professional experience in deal desk, commercial processes, contract or order form management. Experience with Salesforce and spreadsheet analysis is a must. Experience with Ironclad, CPQ, and Netsuite is a plus. Bias to action and ownership mentality. Ability to triage in a fast-moving environment. Standard of excellence with high rigor, attention to detail, and lasting impact. Ruthless prioritization and time management skills. Empathetic toward reps and invested in their success. First-class problem-solver. Excellent collaborator and humble expert.

Own and evolve Quote-to-Cash and deal approval processes. Run day-to-day deal desk operations, ensuring accurate quotes, order forms, and contracting. Support contract review and negotiation for complex deals. Partner on launching new products, packages, and price books. Refine deal approval and product quote processes. Serve as a trusted advisor and go-to resource for GtM teams. Partner with GTM leadership to limit rep time on non-selling activities. Ensure Sales and CS teams operate within rules of engagement. Be the expert on end-to-end quote-to-cash processes. Engage directly with clients as necessary to accelerate deals. Lead ongoing and month-end closing audit and quality activities. Ensure order form and contract data accuracy across systems. Ensure SLAs on deal requests from Sales are met. Lead projects to evolve commercial infrastructure. Analyze and publish deal and pricing intelligence.