Account Manager

Bachelor’s degree in Business, Marketing, or related field; MBA is a plus. 4+ years of account management/customer success SaaS experience working with enterprise-level clients. Proven track record of success with upselling, cross-selling and renewals. Client focused solutions experience. Ability to communicate client needs with internal teams. Ability to manage multiple projects and relationships simultaneously. Strong negotiation, listening, communication, presentation, and time management skills. Growth mindset.

Manage day-to-day relationships with assigned accounts. Support senior account managers in executing account plans. Act as the primary point of contact for client queries and issue resolution. Coordinate with internal teams to meet client requirements. Track account performance and prepare reports. Assist in preparing proposals, presentations, and renewal documentation.