Guest Experience Coordinator (Remote)
Company:The Flex
Location:London
Languages:English
Seniority level:Middle
Skills:
Communication SkillsProblem SolvingCustomer serviceWritten communicationRelationship buildingEmpathyVerbal communicationTroubleshootingCRM
Requirements:
Experience in hospitality, customer service, or short-term rentals. Tech-savvy and comfortable using PMS, CRM, and digital communication tools. Calm under pressure with a proactive, solution-oriented mindset. Highly empathetic, detail-driven, and committed to exceeding expectations. A positive, people-focused attitude and ability to connect with diverse guests. Excellent written and spoken English (French or additional languages are a bonus).
Responsibilities:
Respond promptly to guest inquiries via chat, email, and phone. Oversee check-ins, checkouts, and in-stay assistance. Take ownership of issues and collaborate for swift resolutions. Keep guests informed at every stage of their stay. Identify recurring issues and work to enhance PMS and workflows. Recommend add-ons or local experiences to elevate stays.
