Guest Experience Coordinator (Remote)
Company:The Flex
Location:London
Languages:English
Skills:
Communication SkillsProblem SolvingCustomer serviceWritten communicationRelationship buildingEmpathyVerbal communicationTroubleshootingCRM
Requirements:
Experience in hospitality, customer service, or short-term rentals. Tech-savvy and comfortable using PMS, CRM, and digital communication tools. Calm under pressure with a proactive, solution-oriented mindset. Highly empathetic, detail-driven, and committed to exceeding expectations. A positive, people-focused attitude and the ability to connect with diverse guests.
Responsibilities:
Respond promptly to guest inquiries via chat, email, and phone. Oversee check-ins, checkouts, and in-stay assistance. Take ownership of issues and collaborate for swift resolutions. Keep guests informed at every stage of their stay. Document insights and work to enhance PMS and workflows. Recommend add-ons or local experiences to elevate stays.
