Operations Coordinator

Able to commit 4–5 days per week during core business hours Comfortable starting on a freelance trial basis Treats this role as a primary professional commitment UK-based Comfortable working remote-first initially Willing and able to work from a Bristol HQ later this year Confident using digital systems and job management platforms High attention to detail and zero tolerance for messy data Clear, professional communication with customers and trades Comfortable being measured on outcomes, KPIs, and standards Operations, service coordination, scheduling, or dispatch roles experience preferred Field service, trades, facilities, or maintenance environments experience preferred Hands-on experience with ServiceM8 (or similar systems) preferred Customer communication under time pressure experience preferred Invoicing, payment chasing, or operational finance exposure preferred Experience in fast-moving or scaling businesses preferred Strong ownership mindset Naturally organised Calm, decisive, and composed under pressure Proactive Confident and professional communicator Reliable, consistent, and trusted by others Adaptable as the business evolves High personal and professional standards

Own job flow in ServiceM8 from enquiry through to payment Enforce accuracy and completeness across all job cards Schedule engineers with logic, foresight, and accountability Communicate proactively with customers before issues arise Maintain clean, truthful queues and system data Chase overdue invoices confidently and professionally Hold engineers to standard on notes, photos, and job completion Identify problems early and resolve them with solutions Produce a clear, honest operations performance snapshot Track materials, POs, and supplier data accurately Support finance with reconciliation and controls Identify patterns in delays, complaints, or inefficiencies Contribute to short ops and sales alignment check-ins Improve systems rather than working around them