French-Speaking Customer Experience Specialist

Fluency in French and English (written and spoken). Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms. Excellent communication and interpersonal skills. Strong organizational abilities and composure under pressure. Tech-savvy, comfortable using PMS, CRM, and digital support tools. Problem-solving mindset with empathy, patience, and meticulous attention to detail.

Respond to guest and landlord inquiries via email, chat, and phone in French and English. Guide guests through reservation, check-in, and check-out processes using PMS tools. Investigate and resolve issues with a calm, empathetic, and solution-focused approach. Document interactions, feedback, and resolutions to improve service quality. Collaborate with Operations and Tech to identify recurring issues and propose improvements. Identify opportunities for upselling and strengthening long-term relationships.