Implementation Manager

Bachelor's degree in a related field (Business, Computer Science, or Communications) At least 5 years of experience in SaaS platform implementation Experience in a client-facing role Strong project management skills Strong communication skills Excellent analytical skills Excellent problem-solving skills Ability to work independently Ability to manage multiple projects simultaneously Experience with software implementation methodologies and tools Strong understanding of cloud-based software and infrastructure Ability to quickly learn new technologies and software platforms Familiarity with tools like Google Sheets, Excel, SFDC, Domo, Pendo, JIRA, GuideCX Willingness to travel up to 30% based on client needs

Lead client onboarding and implementation processes Conduct needs assessments Create project plans Configure software for successful product adoption Conduct regular project status meetings with clients and internal stakeholders Collaborate with cross-functional teams Provide ongoing customer support and training Monitor and analyze client feedback Partner with Knowledge Management to develop and maintain training materials Ensure customer data and information is accurate, up-to-date, and secure Stay current on industry trends and technology advancements