Patient Enrollment Specialist (Korean Bilingual)

Bilingual in English and Korean (reading, writing, speaking) Strong communication skills with a persuasive, empathetic approach 1-3 years in healthcare outreach, patient education, or other patient-facing roles (ideally within home health, hospice, managed care, or chronic condition programs) Skilled at translating medical information into patient-friendly language Comfortable using EMR systems (Athena preferred) Familiar with motivational interviewing or patient-centered communication techniques High school diploma or equivalent; associate or bachelor’s in healthcare, communications, or social work preferred Mission-driven to help vulnerable or underserved populations access quality care

Initiate outreach to patients and caregivers to explain benefits of home-based care services Leverage bilingual English-Korean fluency to educate patients, answer questions, collect consent, and document interactions Build rapport and guide decision-making using motivational interviewing Manage referrals end-to-end: review inbound referrals, conduct outreach, and follow up Own the enrollment workflow from eligibility verification through paperwork and consent Maintain accurate EMR documentation of outreach, patient concerns, and enrollment status