Congress Operations Lead (Europe/US - Remote)
Company:SpotMe
Location:Europe, United States, EST, PST
Languages:English
Seniority level:Lead
Skills:
LeadershipProject ManagementOperations ManagementProduct DevelopmentStakeholder managementAccount ManagementClient relationship managementProcess improvement
Requirements:
Experience as an agency/pharma meetings project or account manager Experience in congress/convention planning and execution Prior experience in congress engagement Experience with KOLs and pharma stakeholder management Experience with KOLs mapping and engagement Experience with KOLs appointment management Experience with congress project planning and execution Experience with onsite business suite management Experience with ancillary meetings planning in life sciences Ability to build our next-generation CongressIQ product suite Ability to have a direct impact on product development and customer acquisition
Responsibilities:
Lead and execute end-to-end congress project management Drive stakeholder engagement and communication Manage onsite operations and team coordination Oversee KOL engagement planning and execution Ensure successful project delivery and client satisfaction Handle incoming event requests and workspace setup Manage event resource allocation Oversee access and integration management Analyze cross-event metrics Develop performance improvement strategies Create and refine CongressIQ playbooks Establish standard operating procedures Document best practices and workflows Assist with new customer onboarding Support 1-6 month implementation projects Collaborate with implementation program managers Support pre-sales activities with expertise Contribute to CongressIQ product and services development
