Account Director (f/m/d)
Company:Apaleo
Location:Germany
Languages:English, German
Seniority level:Director
Skills:
LeadershipProject ManagementAgileBusiness DevelopmentBusiness IntelligenceData AnalysisProduct ManagementSCRUMJiraCross-functional Team LeadershipOperations ManagementProduct DevelopmentStrategyBusiness OperationsFinancial ManagementProduct AnalyticsAPI testingStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesRESTful APIsMentoringNegotiationExcellent communication skillsRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsReportingClient relationship managementRelationship managementSales experienceMarket ResearchData visualizationStakeholder managementCustomer SuccessConfluenceSaaS
Requirements:
Deep knowledge of the hospitality industry Proven track record in account management, key account management or customer partnerships within hospitality Strong relationship-building and negotiation skills at operational and C-suite levels Strategic and data-driven mindset Comfort operating in a fast-scaling, international environment Experience building or leading an Account Management function or introducing new commercial motions in a SaaS organisation Fluency in German and English French is considered a plus
Responsibilities:
Own a portfolio of mid-market and enterprise hospitality accounts Drive renewals, expansions, and upsells Partner with Customer Success to align on adoption and outcomes Lead commercial negotiations Establish account planning and forecasting frameworks Provide structured market feedback to Product and Marketing Represent Apaleo at industry events Contribute to building the Account Management function
