Sr. Customer Love Engineer - EMEA

Experience with CSS/HTML/Javascript & REST API’s Experience with Support ticketing software (Zendesk, Helpscout, Intercom, etc….) Experience with logs (AWS, Google Cloud, Graylog) General knowledge about APIs and endpoints Experience with JIRA 3+ years in software (SaaS) customer support Experience guiding new customers through onboarding or implementation processes Proven ability to communicate complex workflows in simple, actionable steps

Resolve customer questions in chat, email, and over zoom Guide new customers through their first steps with Chili Piper via short onboarding calls Ensure timely and thoughtful follow-up through support channels Own swift resolution of technical issues by partnering with the product team Analyze logs to find specific incident events Replicate behaviors or bugs Alert the engineering team about critical issues