Customer Success Manager, New York

3+ years of experience in a customer-facing role (Customer Success, Account Management, Client Services) within a SaaS or cybersecurity environment In-depth knowledge of cybersecurity practices and principles Strong technical expertise in information technology and cybersecurity Exceptional communication, interpersonal, and customer service skills Strong analytical skills Experience with CRM software (e.g., Salesforce, HubSpot) Experience with Customer Success software (e.g., Gainsight, ClientSuccess) Ability to work independently and in a team Excellent problem-solving skills Must be located in the New York metro area

Manage a portfolio of Enterprise and Strategic accounts Drive adoption of our cybersecurity solution Develop trusted advisor status with customers Act as a customer advocate, relaying feedback to internal teams Guide clients through the onboarding process Proactively identify customer needs and potential challenges Utilize customer usage data to identify risk and upsell opportunities Conduct regular customer success check-ins and quarterly business reviews