Account Manager - New York

High school diploma required. Must reside in the New York City metropolitan area. Dual language preferred: English and Mandarin. 2-5 years of experience in a technical support, service operations, account management or field service role. Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred. Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations. Ability to adapt to fast changing environments. Familiarity with Business travel, Slack, Salesforce, and ClickUp. Ability to travel regionally as required to support assigned accounts. Self-motivated and target-driven. Knowledge of the restaurant industry. Ability to work independently and as part of a team. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Natural communicator with ability to interact and present information to all levels. Obsessed with organization, with superior time management. Advanced knowledge of the full life cycle of product development. Process oriented.

Drive growth in sales and profit for assigned accounts. Build client relationships and coach teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking. Create buy-in for product vision internally and with external partners. Monitor and maintain equipment uptime. Provide level 1.5 technical support. Optimize daily tasks using a routing-based application. Oversee menu deployment and tech stack integration. Evaluate product mix performance and provide menu recommendations. Track accounts for reporting to executives and check-ins with brand leaders.