Customer Success Engineer, New York City

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales Customers-first mindset with great communication and relationship management skills Proven track record working with large complex enterprises Proven track record as an engineer working with large complex enterprises Experience with Observability, Logs, Metrics, IT Operations, and Security Ability to drive continuous product value by developing new use-cases Quick learner with strong engineering and problem-solving skills Willingness to travel as needed (up to 15%-20%) You live in New York City

Act as a trusted, strategic and technical advisor to customers Establish and maintain relationships with stakeholders Drive adoption and value while discovering additional opportunities Drive and recommend use case initiatives, troubleshooting, and training Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams Track metrics with the Cribl Customer Success Platform Inspire, mentor, and coach team members