Junior Technical Operations Specialist
Company:PartnerCentric, Inc.
Location:United States
Languages:English
Seniority level:Junior, 1-2 years
Experience:1-2 years
Skills:
SQLQAGoogle AnalyticsJiraAPI testingManual testingDocumentationCommunication SkillsAnalytical SkillsProblem SolvingAttention to detailTroubleshootingClient relationship managementTechnical supportCustomer support
Requirements:
Bachelor’s degree in Marketing, Information Systems, or a related field—or equivalent work experience. 1–2 years of experience in technical support, digital marketing operations, or SaaS onboarding preferred. Familiarity with affiliate platforms (Impact, Partnerize, CJ, etc.) and web tracking (GA4, Tag Manager) is a plus. Basic understanding of APIs, HTML, and troubleshooting browser-based tools. Strong analytical and communication skills, with a customer-service mindset. Highly organized, responsive, and able to manage multiple requests simultaneously.
Responsibilities:
Respond to technical support inquiries and tickets within 24 hours. Troubleshoot integration and tracking issues across platforms. Assist in new client integrations, tracking implementations, and postback/pixel QA. Support setup of GA4, Google Tag Manager, and affiliate partner integrations. Perform product feed QA, monitoring for errors and data mismatches. Execute test scenarios to ensure accurate conversion and click tracking. Maintain up-to-date SOPs and client technical records. Contribute to internal documentation of recurring issues and resolutions. Participate in internal training sessions. Work with Client Services and Sales teams to align technical deliverables with client needs. Identify opportunities to streamline recurring workflows and suggest process improvements. Escalate complex issues appropriately and follow up to ensure resolution.
