German Speaking Customer Service for Pharmaceuticals industry -Remote in Greece

Fluency in German and English, both written and spoken. Experience in customer service, preferably in pharmaceuticals, healthcare, or related industries. Strong communication and interpersonal skills, with a customer-focused approach. Excellent problem-solving skills and attention to detail. Ability to handle sensitive information confidentially and professionally. Familiarity with regulatory requirements in the pharmaceuticals industry is a plus. Proficiency in customer service software and Microsoft Office Suite.

Deliver exceptional customer service to German-speaking clients via phone, email, and chat. Assist customers with inquiries related to pharmaceutical products, prescriptions, and services. Provide accurate information regarding product usage, side effects, and regulatory compliance. Handle customer complaints and provide timely, professional solutions. Collaborate with healthcare professionals and internal teams to address client needs. Maintain up-to-date knowledge of pharmaceutical products and industry regulations. Document customer interactions accurately and maintain service records.