Student Success Manager

Relevant Bachelor’s degree or equivalent experience Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments Demonstrated ability to build rapport and communicate effectively with diverse learner groups Strong organisational and administrative skills, with attention to detail Experience facilitating online sessions or coaching learners (preferred) Familiarity with digital education platforms and online learning environments Empathetic, proactive, and able to handle sensitive information with professionalism A strong sense of accountability and ownership of learner outcomes

Act as the primary point of contact for learners from onboarding through course completion Conduct 1:1 and group learner support sessions across multiple time zones Guide learners in structuring study plans and managing progress toward completion Identify and address learning or engagement challenges early, offering practical solutions Maintain clear and responsive communication via email, chat, and video calls Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met Monitor learner performance and engagement using tracking tools and reports Collect and analyse learner feedback to recommend process improvements Provide alumni support and foster a sense of community among past participants