Business Development Manager – Amazon Connect & AWS CX Solutions

7+ years of experience in B2B sales, business development, or solution selling, preferably in cloud, SaaS, or customer experience technology. Proven track record in selling Amazon Connect, AWS, or contact center solutions. Strong understanding of cloud computing concepts (AWS, AI/ML, SaaS, CX technologies). Exceptional communication, presentation, and negotiation skills with C-level and technical stakeholders. Experience working with or through AWS partner ecosystem is highly desirable. Bachelor’s degree in Business, Technology, or a related field.

Identify, pursue, and close new business opportunities for Amazon Connect and AWS CX solutions. Develop customized proposals, demos, and presentations. Build and manage a pipeline of enterprise clients and maintain accurate forecasting. Conduct discovery sessions to understand client CX challenges. Negotiate contracts and oversee deal closures. Develop go-to-market strategies, campaigns, and sales collateral. Maintain relationships with key stakeholders across AWS, clients, and technology partners.