AWS Solutions Engineer
United States, EST, PSTFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- AWSCiscoDynamoDBMicrosoft DynamicsSalesforce
Requirements
- 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
- Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
- Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
- Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons
- Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
- AWS Certifications (Solutions Architect, Developer, or specialty certifications) - Preferred
- Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics) - Preferred
- Familiarity with IaC tools (Terraform, CloudFormation, CDK) - Preferred
- Experience building demos or POCs for enterprise customers - Preferred
- Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend) - Preferred
Responsibilities
- Develop technical solutions and architecture diagrams for customer proposals and RFP responses
- Create Statements of Work (SOWs) translating business requirements into technical delivery plans
- Support RFP/RFI responses with technical content and solution narratives
- Produce technical documentation, solution guides, and best practice content
- Create go-to-market collateral including solution briefs, technical white papers, and presentation materials
- Maintain internal knowledge base of AWS contact center solutions and integration patterns
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