AWS Solutions Engineer

5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) AWS Certifications (Solutions Architect, Developer, or specialty certifications) - Preferred Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics) - Preferred Familiarity with IaC tools (Terraform, CloudFormation, CDK) - Preferred Experience building demos or POCs for enterprise customers - Preferred Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend) - Preferred

Develop technical solutions and architecture diagrams for customer proposals and RFP responses Create Statements of Work (SOWs) translating business requirements into technical delivery plans Support RFP/RFI responses with technical content and solution narratives Produce technical documentation, solution guides, and best practice content Create go-to-market collateral including solution briefs, technical white papers, and presentation materials Maintain internal knowledge base of AWS contact center solutions and integration patterns